Crete Olive Agno Terms and Conditions

The Crete O'live - AGNO website has been set up by Crete O'live - AGNO company, which is the website operator. Every purchase of an item displayed on the website implies to have read the following terms of use.

Therefore, the client recognizes to be fully informed that his agreement with these terms of use does not requires a manuscript signature whenever he wishes to order online a product offered on the website.

The client has the right to save or print the actual terms of use, and the saving as well as the printing of this document is under his sole responsibility. Previously to his order, the client declares that his purchase has no link whatsoever with his profession, the purchase being made solely for his private use. The client has specific rights that would be denied if the products or services purchased would be used professionally.

The terms of use list the wholeness of the parties obligations. Therefore, the client declares to accept the whole disposition of the terms of use. No specific condition sent by the client would be added to the terms of use if they were opposed to the terms of use as defined here.

The terms of use defines the rights and obligations of the parties in the online purchases from Crete O'live - AGNO website.

The actual terms of use are valid as soon as the order form is done. The actual terms of use are set up for the length of time needed to provide the items or services. These conditions may be modified at any time, but the ones applicable are the ones valid at the time of the order.

Confirmation of order
To order on the website, the client must follow the procedure shown online. The information will be confirmed by email.

Proof of transaction
The electronic documents are safely kept by Crete O'live - AGNO company, are considered as proofs of orders and payments between the parties. The computerized documents being kept safely will be able to be used as proofs.

Information on the products
Crete O'live - AGNO company displays on its website the items to be sold, with all the necessary descriptions, stating that the client must know the specifics beforehand his purchase.
The offers are valid only until last in inventory.

Price of our products
The prices are in Euros, and are valid at the time of the order form established by the client. They do not include the shipping fees, that are shown before the confirmation of the order form. The prices include the VAT as valid at the time of the order.  Any raise of this tax will be applicable immediately.

Taxes and duties
Any order to be shipped outside of Greece can be submit to taxes and duties from the customs of the country of destination. They are to be paid by the receiver under his reponsability.  Crete O'live - AGNO will not inform its customer of the event of taxes and duties. The client must ask to the authorities of his country.

To pay for a purchase, the client can use all the ways of payment offered in the order form.  The client must assure Crete O'live - AGNO company that he has the right to use the way of payment he has chosen. Crete O'live - AGNO company can cancel the processing of the order if the credit card is declined, or any other way of payment refused by the official organism.  Crete O'live - AGNO company has the right to refuse to ship or accept an order from a client who has not fully paid a former order.

The content of Crete O'live - AGNO is the property of Crete O'live - AGNO and is protected by greek and international laws related to intellectual rights.

Any reproduction, total or partial is totally forbidden and may be considered as a counterfeit crime.  Crete O'live - AGNO company is the proprietary of all the rights of intellectual properties over pictures, sketches, studies, products etc, done. (Even at the client request) in order to provide products to the client. The client is forbidden to reproduce or exploit these pictures, sketches, studies, products etc without the written authorization from Crete O'live - AGNO which can request some monetary counterpart.

Personal Data
The information requested from the client are required to process his order and can be forwarded to the Crete O'live - AGNO. The client can write to Crete O'live - AGNO to oppose this communication or to request some cancellation or modification to his information about him, and classified in Crete O'live - AGNO records.

What are cookies?
They are little encrypted files in your computer browser or mobile used when you visit websites. Their goal is to help to navigate our website by recognizing you, and to connect you easily by recognizing your favorites , selected when previously visiting our website, or keeping the items you have placed in your shopping cart. Cookies are also used to know the visiting or frequency presents on our website to be sure it works well and fast. Cookies do not damage your computer and cannot be used to identify you personally.

To make your visit on our website easier, we use cookies for your purchases, and giving you access to personalized functions. None of our cookies can collect or record any information such as your name, address or bank information.

Deactivation of the cookies
Most browsers automatically accept cookies, except if you have modified their settings. When you visit our website, you accept that your cookies are installed, according to our cookies policy. In the case you do not wish we install cookies into your computer, you can deactivate their installation into your browser. Some cookies we install into your computer are mandatory to the good function of our website, therefore, you must understand that your refusal of cookies will impair your visit on our website.

Shipping and Delivery

Once the payment has been made, your order will be shipped by post (ELTA) within the next 1-3 working days.

The items purchased will ship to the shipping address as given on the order form. The client will take care of giving the shipping address with a maximum of details.

If you pay by PayPal or  Credit Card (processed through the processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank), your account will be debited and your parcel will be shipped from Crete withing the next 1-2 working days.

In the case of a payment by Bank Deposit, the ordered items will only be sent upon receipt of the bank transfer.

Please read below, the names, the prices and the delivery deadlines of our carrier for each shipping zone. They are purely indicative and may be subject to change, depending primarily on the weight of your parcel. These delivery deadlines were given to us by our carrier (ELTA). They are calculated on the basis of working days – from Monday to Friday – (except bank holidays).


  • ELTA Registered:  5.10 € - delivery time: 4 to 6 days , for products that weight up to 3kg (including packaging).
  • ELTA Registered:  5.60 € - delivery time: 4 to 6 days , for small parcels, products that weight up to 1,5kg (including packaging).


  • ELTA Europe (EPG) - Standard Shipping costs:
    • ELTA:  33.99€ - delivery time: 6 to 9 days , for products that weight up to 3kg (including packaging).
    • ELTA:  27.45€ - delivery time: 6 to 9 days , for small parcels, products that weight up to 1,5kg (including packaging).


  • ELTA Overseas - Standard Shipping costs:
    • ELTA International:  40.54€ - delivery time: 6 to 9 days , for products that weight up to 3kg (including packaging).
    • ELTA International:  32.08€ - delivery time: 6 to 9 days , for small parcels, products that weight up to 1,5kg (including packaging).

Please note that Adoption package consists of 3 shipments, 1 shipment that weights 2.6kg and 2 shipments that weight 1.1kg, therefore is calculated as the sum of all three for the shipping costs.

For all shipments outside the European Union :
As an exporter outside the European Union, Crete O'live - AGNO products are charged without VAT. You must however directly acquit tax and custom expenses corresponding to your country, upon the delivery of your parcel.

In case of delivery problems
ELTA is a trusty carrier. However, it may happen as in any shipping, that it may be some lateness in delivery or a package is being lost.

Crete O'live - AGNO has no responsibility if the shipping takes longer than planned, or in case of theft, lost, or strike. No claim can be made towards Crete O'live - AGNO if the package has been delivered by the carrier scanning. It is due to the client to give every information related to the address of delivery. If the address is incomplete or wrong, and the package comes back to Crete O'live - AGNO, the fees are at the charge of the client.

In case of lateness in regard to the planned date of arrival, we request that you inform us within 10 days after the original date of arrival, by phone (+30 6936 10 79 17), or by email

Returns and Cancellations

We pledge to give you entire satisfaction for our products and services.

If you wish to cancel your order, you may do so if your order has not shipped yet.  Please send us an email and we would love to help you.

If the order haw shipped, we are sorry to inform you that we cannot accept a return for safety reasons.

The order will be processed at the latest within 3 days from the day after the purchase. If the product is not in stock at that time, the client will be informed and can then cancel his order. He can request a refund or an exchange. However, it ever the consumer does not answer to our emails informing them of the unavailabilities, Crete O'live - AGNO reserves the right to cancel the order and issue a refund to the consumer.

Secure Transactions

All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

Need help?
Our team is here!
Contact us or call us on +30 6936 10 79 17.