Payment methods

1. Bank deposit

In order to avoid mistakes and delays, please state your full name in the transfer.
Then please send the deposit confirmation via email at info@creteolive.gr.

You may use the following bank account details:

Crete O'live - AGNO Bank Account
IBAN: GR5201406690669002002008976
BIC/SWIFT: CRBAGRAA
Bank:  ALPHA BANK

PLEVRITAKIS NIKOLAOS EMMANOYIL
9 SKORDALOY ATH,
AGIOS NIKOLAOS 72100,
CRETE GREECE

2. Card Payment

All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

Alpha Bank secure payment

3. PayPal

You will be redirected to your PayPal account and proceed with the payment of your order.

Shippping Information

Once the payment has been made, your order will be shipped by post (ELTA) within the next 1-3 working days.

The items purchased will ship to the shipping address as given on the order form. The client will take care of giving the shipping address with a maximum of details.

If you pay by PayPal or  Credit Card (processed through the processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank), your account will be debited and your parcel will be shipped from Crete withing the next 1-2 working days.

In the case of a payment by Bank Deposit, the ordered items will only be sent upon receipt of the bank transfer.

Please read below, the names, the prices and the delivery deadlines of our carrier for each shipping zone. They are purely indicative and may be subject to change, depending primarily on the weight of your parcel. These delivery deadlines were given to us by our carrier (ELTA). They are calculated on the basis of working days – from Monday to Friday – (except bank holidays).

1 - GREECE

  • ELTA Registered:  5.10 € - delivery time: 4 to 6 days , for products that weight up to 3kg (including packaging).
  • ELTA Registered:  5.60 € - delivery time: 4 to 6 days , for small parcels, products that weight up to 1,5kg (including packaging).

2 - EUROPE

  • ELTA Europe (EPG) - Standard Shipping costs:
    • ELTA:  33.99€ - delivery time: 6 to 9 days , for products that weight up to 3kg (including packaging).
    • ELTA:  27.45€ - delivery time: 6 to 9 days , for small parcels, products that weight up to 1,5kg (including packaging).

2 - OVERSEAS

  • ELTA Overseas - Standard Shipping costs:
    • ELTA International:  40.54€ - delivery time: 6 to 9 days , for products that weight up to 3kg (including packaging).
    • ELTA International:  32.08€ - delivery time: 6 to 9 days , for small parcels, products that weight up to 1,5kg (including packaging).

Please note that Adoption package consists of 3 shipments, 1 shipment that weights 2.6kg and 2 shipments that weight 1.1kg, therefore is calculated as the sum of all three for the shipping costs.

For all shipments outside the European Union :
As an exporter outside the European Union, Crete O'live - AGNO products are charged without VAT. You must however directly acquit tax and custom expenses corresponding to your country, upon the delivery of your parcel.

In case of delivery problems
ELTA is a trusty carrier. However, it may happen as in any shipping, that it may be some lateness in delivery or a package is being lost.

Crete O'live - AGNO has no responsibility if the shipping takes longer than planned, or in case of theft, lost, or strike. No claim can be made towards Crete O'live - AGNO if the package has been delivered by the carrier scanning. It is due to the client to give every information related to the address of delivery. If the address is incomplete or wrong, and the package comes back to Crete O'live - AGNO, the fees are at the charge of the client.

In case of lateness in regard to the planned date of arrival, we request that you inform us within 10 days after the original date of arrival, by phone (+30 6936 10 79 17), or by email info@creteolive.gr
.

 

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